Return & Exchange Policy
Thank you for choosing our store for your Custom Jerseys! We take pride in crafting high-quality personalized jerseys, and we want you to be completely satisfied with your order. Please read our return policy carefully.
1. Custom Products
All jerseys are made-to-order based on your selected size, colors, name, number, and design. Because of their personalized nature, returns or exchanges are not accepted unless the item is defective or incorrect. Please double-check all details before placing your order.
2. Damaged or Incorrect Items
If your jersey arrives damaged, defective, or does not match your order, please contact us within 7 days of receiving it. Include:
- Your order number
- A description of the issue
- Clear photos of the item
Once verified, we will provide a replacement or full refund at no additional cost.
3. Return Conditions
- Items must be unused, unwashed, and in their original condition.
- Returns for personal reasons, such as wrong size or change of mind, cannot be accepted.
4. Return Shipping
If a return is approved, we will provide instructions for returning the item. Customers are responsible for shipping costs unless the item is defective or an error was made on our part.
5. Contact Information
For assistance with returns or any issues with your order, please contact us at QinsunTrading@outlook.com. Our team is committed to ensuring your satisfaction.
We appreciate your understanding and thank you for choosing us for your Custom Jerseys!